Once a product arrives at Sneakeronline from the supplier, our dedicated verification team begins a thorough inspection, making sure it meets our condition guidelines. They receive constant training and industry updates to remain experts. Only after being verified will the product be sent to the buyer. As it is always our intention for buyers to receive their item, if a product does not meet our guidelines, we will first attempt to contact the buyer to let them know that we have requested another item from new supplier at no additional cost. If an order is not eligible, we will refund the buyer, send the item back to the supplier, and take the necessary actions to ensure that this does not happen again.
All Sneakeronline merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy.
We only allow dead stock on our marketplace. That means every item bought or sold must be brand new and never worn.
In addition to physical inspections by our staff, we employ a variety of technical methods to ensure our inventory’s authenticity. Equally important as the product itself, our team ensures packaging meets the highest quality standards to deliver a brand new product.
We provide an authentication process prior to shipping the item to the Buyer. The prices are not set by Sneakeronline, but by the Sellers with the items themselves. Fluctuating prices is a normal part of the marketplace. if an item is received in an unacceptable condition, or is heavily damaged, we are always happy to do another review. Each item shipped with a Sneakeronline authenticity card and letter is insured and therefore exceptions can be made in the event of heavy damage caused by the carrier.
They are complete with original box including the box lid and the box label indicating the shoe size, as would be acceptable for sale at a retail location. “Sneakeronline” sneakers also may or may not include additional accessories (such as laces) that were included in the original packaging at purchase. We do currently have a limited selection of B-grades on our site right now, which you can find here. At this time we do not accept any Factory Seconds.
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